Refund Policy

Last updated: 01/03/2026

This Refund Policy explains how Elite Equestrian Coaching & Events Ltd (“we”, “us”, “our”) handles refunds for coaching services, biomechanics sessions, workshops, clinics, online courses, and digital products.

Services covered

• Rider biomechanics coaching
• Equipilates‑based movement sessions
• Mindset and performance coaching
• Workshops, clinics, and in‑person events
• Online courses and digital content
• Memberships and subscription‑based programmes

1. Coaching sessions (in‑person or online)

• Sessions cancelled with 48 hours’ notice or more may be rescheduled without charge.
• Sessions cancelled with less than 48 hours’ notice are non‑refundable.
• Missed sessions (“no‑shows”) are non‑refundable.
• If we need to cancel, you will be offered a rescheduled session or a full refund.

2. Workshops, clinics, and events

• Tickets are non‑refundable, but may be transferred to another participant with written notice.
• If an event is cancelled by us, you will receive a full refund or transfer to a future date.
• Weather‑related cancellations follow venue or organiser policy.

3. Online courses and digital products

• Due to the nature of digital content, refunds are not offered once access has been granted.
• If you experience technical issues, we will support you to regain access.

4. Programmes, memberships, and multi‑session packages

• Refunds are not provided for partially used packages.
• Payment plans must be completed in full unless otherwise agreed in writing.

5. Consumer rights

Nothing in this policy affects your statutory rights under UK consumer law.

6. Contact

For refund enquiries:
eliteequestrianeventsltd@gmail.com