Privacy Policy (UK GDPR Compliant)

Last updated: [01/03/2026]

Elite Equestrian Coaching & Events Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase services, attend events, or interact with us online or in person.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following categories of personal data:

• Identity data — name, email address, phone number, postal address.
• Booking and payment data — course enrolments, invoices, payment confirmations (processed securely by third‑party payment providers).
• Coaching and training data — assessment submissions, progress notes, session records, workshop attendance.
• Technical data — IP address, browser type, device information, cookies, and analytics.
• Marketing preferences — opt‑in status for newsletters or updates.

We do not collect or store payment card details.

2. How We Use Your Information

We process your data for the following purposes:

• Delivering coaching, biomechanics sessions, workshops, online courses, and events.
• Managing bookings, payments, and client accounts.
• Providing certificates, course materials, and follow‑up support.
• Responding to enquiries and customer service requests.
• Sending relevant updates, newsletters, or marketing (only if you opt in).
• Improving website performance and user experience.
• Meeting legal, tax, and regulatory obligations.

3. Legal Basis for Processing

We rely on the following lawful bases:

• Contract — to deliver services you have purchased.
• Consent — for marketing communications and optional data collection.
• Legitimate interests — improving services, preventing fraud, ensuring site security.
• Legal obligation — record‑keeping and compliance.

4. Sharing Your Data

We only share your data with trusted third parties when necessary:

• Payment processors (e.g., Stripe, PayPal)
• Email marketing platforms
• Website hosting and analytics providers
• Event or course delivery platforms (e.g., Kajabi, Zoom)

We never sell your data.

5. Data Storage & Security

We use secure systems and encryption where appropriate. Access to personal data is restricted to authorised personnel only.

6. Data Retention

We retain personal data only as long as necessary for:

• Service delivery
• Legal and tax requirements
• Record‑keeping obligations

You may request deletion at any time unless we are legally required to retain certain information.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact:
eliteequestrianeventsltd@gmail.com

8. Cookies & Tracking

We use cookies to improve site performance, analyse traffic, and support essential functionality. See our Cookie Policy for details.

9. Contact Us

Elite Equestrian Coaching & Events Ltd
Email: eliteequestrianeventsltd@gmail.com
Phone: +44 (0)7769 919697